At CCMI, we have four core principals that are the foundation of our commitment to customers: a constant focus on delivering quality products and services, guaranteed reliability and availability, rapid response from an experienced customer support and product management staff and clear and effective communication from dedicated account management personnel.

Quality Products & Services
From start to finish, CCMI products go through a comprehensive set of quality assurance processes that insure customers can use CCMI products and services with complete confidence.  These processes include:

• Data Acquisition Audits
• Automated and Manual Data Entry Audits
• Monthly Quality Control Product Audits
• Carrier and Service Audits
• “Spot” Audits
  

Reliability & Availability
We know CCMI products and services are integral to applications that support critical internal company operations or are used by CCMI clients to in turn support their customers for billing, auditing, routing and network design services.  That’s why our fulfillment and delivery systems feature:

• Mirrored Computer Systems
• Regular System Backup 
• UPS 
• Diverse Routing
• Production Schedule

Rapid Response
Whether it’s a question, problem or special request, CCMI staff understands that customers deserve quick, courteous answers and prompt action.  That’s why we closely monitor and evaluate our performance through:

• Incoming Call Tracking
• Incoming E-mail Tracking
• Trouble Reporting System and Weekly Review
• Annual Customer Service Surveys
• Spot Customer Service Surveys
  

Effective Communication
Customers deserve an advocate who understands their business and how they use CCMI products and services.  CCMI’s dedicated Account Managers have that knowledge and use it to make sure that each customer’s specific needs – from content and delivery, to training and budgeting – are well served.  When you are a CCMI customer, you get:

• Account Manager Courtesy Calls
• On-line and On-site Training
• Product Manager Visits
• Usage Analysis

If you have any questions about CCMI’s quality assurance initiatives, please contact a CCMI Account Manager at 1-888-275-2264 x1 to learn more.  Or feel free to complete our contact form.