Architech and CCMI Target Only 'Customer Touch Points'

Rockville, MD -- October 3, 2005

Architech and CCMI Partner to Introduce Industry's FirstVoIP Customer-Experience Testing Service

RESTON, Va. - September 26, 2005 - Architech Corp. today announced that it is partnering with CCMI, the Center for Communications Management Information, to offer Voice over Internet Protocol (VoIP) Customer-Experience Testing. The Architech/CCMI offering is the industry's first to move beyond traditional testing of voice quality by technical metrics such as packet loss and latency to measure factors in terms more meaningful to a service provider's VoIP customers. The goal is to help VoIP providers assess their operational performance end-to-end and evaluate effectiveness and efficiency across internal staff, integral vendors and business processes.

Architech/CCMI VoIP Customer-Experience Testing examines six key "customer touch points" in a VoIP provider's service lifecycle: preorder, ordering, provisioning, usage, billing and customer service. Architech and CCMI order, implement and use services just as a customer would and evaluate service performance for calls placed between VoIP users and between VoIP and traditional wireline and wireless users.

"These tests are designed to provide useful insights into a VoIP customer's experience," said George David, president of CCMI. "We will deliver information that the VoIP provider can use to make significant enhancements across the operational environment, ultimately decreasing customer churn and improving competitive positioning."

Benchmark testing of the Architech/CCMI offering was performed with a leading VoIP provider, revealing that the provider's online ordering process was easier and quicker than provisioning service through retail outlets and illuminating problems in service installation and billing.

"We concentrate solely on the customer's experience. Only those business processes that the customer encounters directly are evaluated," said Joe Tedesco, chief executive officer (CEO) of Architech. "Because our VoIP Customer-Experience Testing is so tightly focused, service providers can use the targeted intelligence gleaned to make immediate enhancements to their processes."

Architech/CCMI VoIP Customer-Experience Testing is available immediately through either company.

About CCMI
CCMI Founded in 1971, CCMI is the telecom industry's leading source for telecom information and applications. CCMI's products and services help thousands of telecom providers and end-users, in the US and abroad, compete effectively, meet deadlines, cut costs and work smarter. From industry standard telecom databases to the most comprehensive online repository of rate and tariff documents, to the most flexible network design and pricing application on the market -- CCMI delivers reliable information & innovative, practical solutions. More information on CCMI's conferences, products, and services can be found at www.ccmi.com.

About Architech
Architech has developed business solutions for local and national providers including Verizon, Telegea and CCMI. Working across operations, product marketing and finance organizations, Architech delivers quantifiable return on investment (ROI) and tactical solutions for a variety of telecommunications business problems. The company specializes in defining the specific needs of clients and developing user-friendly solutions that blend with existing business processes (the way you do business). Architech's proven rapid iteration analysis and development ensure clients' business objectives are achieved in weeks, not years.

Contact Information:

Glenn Powell
Director, Product Development
CCMI
301-287-2383
gpowell@ccmi.com


Cathy Palmen
Interprose Public Relations
408-268-8112
Cathy.Palmen@interprosepr.com