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International Mobile Communications: 2013’s Trends and Best Practices

Posted by Samantha Schultheis

Nov 14, 2013 12:28:00 PM

A recent CCMI and Truphone survey found that midmarket and large enterprise companies are battling to control escalating international wireless roaming costs by employing multiple strategies, primarily by modifying employees’ mobile usage during international travel.  But this presents new unforeseen risks such as lost business and lower productivity due to inaccessibility. Within large enterprises alone, it was found that 55% either limit or prohibit wireless device usage internationally, vs. 40% in 2012.

The challenge? To find the perfect balance between cost, ease of use and the means to be accessible so users can get their jobs done while traveling abroad.  At 45%, cost ranks at the top of the list of challenges regarding international travel, followed by customer support (26%) and lost productivity (25%).

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Topics: BYOD, international roaming

Defining the Ins and Outs of Mobility Management

Posted by Samantha Schultheis

Oct 31, 2013 4:48:00 PM

There are a number of components that go into finding the right mobility management strategy for your company.  It’s hard to find the time to assess all of the players and what you can gain from each.  You must also consider whether you want a managed service or be able to host all your mobility management components on-site, bearing in mind that no one supplier will perform all the required functionalities you may need.

Another major part is being able to decipher the growing vocabulary surrounding each option.  Decision makers (which have largely been the users themselves) may be at risk of making uninformed choices due to the increase in new acronyms and how inconsistently they are used.  By now, BYOD (Bring Your Own Device) is widely used and understood throughout the industry. But there is somewhat of a mobility management/security hierarchy that you should understand before deciding on your strategy:

  • EMM (Enterprise Mobility Management) is a popular catch-all term that embraces various aspects from supporting mobile devices to tracking user experiences
  • MDM (Mobile Device Management) represents the very first incarnation of mobility management to emerge as an established market
  • MAM (Mobile Application Management) is actually an extended concept of MDM to embrace procurement, maintenance and security of mobile apps and the data within them
  • BYOD was fueled by Apple’s iPhone arrival in 2007; employees started bringing personal smart phones, tablets and other devices to work and used them to access corporate resources
  • MMS (Managed Mobility Services) is comprised of a broad set of software and consultative services, which pulls together most efforts involved with planning, establishing and maintaining a corporate-wide mobile strategy
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Topics: Telecom Expense Management, BYOD, Mobility

2013's Top TEM Trends: A CCMI Survey

Posted by Samantha Schultheis

Oct 10, 2013 12:32:00 PM

In August 2013, CCMI surveyed 100 executives with telecommunications management responsibilities. The goal of the survey was to identify current and emerging trends with respect to:

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Topics: Telecom Expense Management, BYOD, Mobility

Why it’s Time to Get Serious About Telecom Management

Posted by Samantha Schultheis

Oct 9, 2013 5:10:00 PM

Fiscal Responsibility surrounding telecom management is important to all aspects of a business.  With a significant portion of today’s IT budgets being spent on communications, companies cannot afford to risk inaccurately negotiated contracts and overlooked invoices.  It has become critical for organizations to implement formal policies and procedures in order to protect against unnecessary telecom expenses.  Almost 50% surveyed by CCMI can attest to increased ROI from those procedures proving how necessary it is to put a formal plan in place.

Multiple suppliers, especially for global companies, along with mobility and BYOD are just a few of the roadblocks in the way of successful implementation if companies are using manual processes.  BYOD, especially, is making it difficult for companies to really tell if they are losing or saving money with such a vast range of services.  Once a telecom management strategy has been decided upon, there is also the struggle of getting it past internal gatekeepers. 46% of those surveyed said that they could not get stakeholders to agree on the practices.  So now you may be asking yourself, “What’s the answer?” Having a way to automate these processes and procedures is the new goal for many organizations. Automation not only aids in enforcing the processes, but helps control budgets as the telecom landscape continues to grow more complex.  However, automation may sound easier than it is. The majority reason for not implementing an automated telecom expense system came down to cost and the budget.

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Topics: Telecom Expense Management, BYOD, Mobility

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