Peter S. Eisenhut
Founded by Peter Eisenhut in 1992, Eisenhut & Associates (formerly UtiliTel) helps enterprises manage their telecommunications technology and costs, specializing in conducting audits and economic evaluations. Prior to June 1992, Eisenhut was a senior business planner for the IBM Corporation, where he was responsible for financial and competitive evaluations of proposed document imaging products. He also spent four years on IBM’s internal corporate audit staff, where he led teams of auditors to assess the effectiveness of IBM’s management processes. Throughout his career, he has published numerous articles and white papers. Eisenhut has been a consultant member of the Society of Telecommunications Consultants since 1995 and serves on its board of directors.

Denise Munro
Is the principal consultant and owner of CRG Telecom Inc. (d/b/a Cost Reduction Group), an organization she has been associated with since 1994. She has 22 years of experience in telecommunications expense reduction and management, telecommunications system hardware/software design, RFP development and analysis, implementation, project management and end-user training. She has coordinated projects ranging from small telephone systems for basic offices to large, complex voice communications networks for Fortune 500 companies. Munro is a nationally known speaker and educator in the area of telecom expense audit and telecom expense management. Prior to joining CRG, Munro was a senior communications analyst with Halliburton Company. Her responsibilities included the purchase of all PBX equipment for the company’s 350 domestic locations and operations in 100 countries as well as the design and implementation of its international private voice network. She also had held technology positions with Centel Communications Systems and Four Seasons Hotels. Munro has been an active, proud member of the Society of Telecommunications Consultants (STC) since 1998, adhering to the organization’s strict professional standards and rigorous code of ethics.

Speaker:
Denise Munro, Principal – CRG Telecom Inc.

8:00 - 9:00 a.m.
Registration and Coffee & Danishes

9:00 - 10:20 a.m.
5 Keys to a Successful Telecom Audit

This session will demystify the critical components of a successful telecom audit. How do you compile an accurate inventory of services? How do you validate the accuracy of your invoices? Are you receiving all the discounts and promotions promised? You’ll be able to answer these questions like a pro after attending this workshop. Our highly rated instructor will take you step by step through the audit process and help you understand CSRs (customer service records) and local, long distance, circuit and wireless billing. You’ll leave well prepared to tackle these big-ticket expenses in your own organization.


10:20 - 10:40 a.m.
Refreshment Break & Exhibit Break


10:40 a.m. - 12:00 p.m.
Hands-On Auditing Exercises

Don’t think auditing is a contact sport? Think again. Here’s your chance to work with other participants as we delve into real-life invoices in search of big windfalls. This interactive workshop will expose bill errors, abuses and complexity – and give you tactics to overcome them. You’ll be able to identify where LD rates don’t match those promised in your contracts, discover unused services, find wireless users not on your corporate plan and more than a dozen other cost saving opportunities only an experienced, savvy auditor might find.