Defining Convergence

• What is Convergence?
• Design Motivation
• Protocols in Communications
• What is TCP/IP?

The Business Value of Convergence

• Convergence and IT
• Financial Benefits
• Application Integration
• Multimedia Support

VoIP/IP Telephony (IPT) Convergence

• Defining VoIP and IPT
• VoIP Transmission
• The IP PBX, IP Phones and Soft Phones
• Signaling Standards (H.323, SIP, MGCP)
• Voice Compression Standards (G.7XX series)
• Performance and Quality Issues

Planning for Convergence

• When, Costs and Benefits of VoIP/IPT
• IT Staff and User Impact
• Service Oriented Architecture (SOA)
• Unified Communications (UC)
• Changes in LAN Closets and WAN
• Phasing in VoIP/IPT Products
• Calculating the Total Cost of Ownership (TCO)
  and Return on Investment (ROI)

TCP/IP Concepts

• Protocols and Layering
• Application Protocols (FTP, SMTP, HTTP, Telnet)
• Protocol Functions
• Identity and Support Services (DHCP, DNS, TFTP, NTP)

Protocol Operations (TCP/UDP/IP)

• TCP Concepts and Protocol Structure
• Connection Operation
• User Datagram Protocol (UDP)
• IP Concepts and Packets
• Packet Discard Rules
• IP Version 6 and Its Future

Routers and Switches

• Functions and Operation
• Routing Protocols (RIP, OSPF. EIGRP)
• Performance Issues (Delay, Loss, Jitter)
• Multi-Protocol Label Switching (MPLS)

Security

• Operational Threats
• Usage and Application Vulnerabilities
• Data Network Security Solutions
• Firewalls, IDS and IPS Solutions

The Internet for Enterprises

• The History of the Internet
• The Commercial Network Configuration
• Internet Design Assumptions and Functions
• Internet Service Providers (ISP)
• Enterprise Applications

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— Miranda Cox, Sourcing Specialist