• Understand the new structure and players of the communications industry, and how new IP, cable and wireless technologies impact services and pricing.
  
  
• Learn the fundamentals of communications network and voice telephony.
  
  
• Find out all about PBXs, Centrex and Integrated Voice Response systems.
  
  
• Nail down the OSI 7-layer model — the basic foundation of data networks.
  
  
• Master Wide Area Network technologies like IP, frame relay, ATM and MPLS.
  
  
• Demystify routers and WAN networking, including TCP/IP protocols.
  
  
• Identify the issues around voice and data convergence — and how they impact service performance.

• Learn the key steps in planning a migration from legacy to converged networks.
  
  
• Zero-in on TCP/IP concepts, transport and internetworking protocols.
  
  
• Understand signaling standards —- H.323, SIP, MGCP and more.
  
  
• Find out how to evaluate IP-PBXs, IP phones and softphones.
  
  
• Take the covers off of IP performance issues like delay, loss and jitter.
  
  
• Lock down your understanding of Multiprotocol Label Switching (MPLS) and see why enterprises are migrating from frame relay.
  
  
• Drill down into thorny IP security vulnerabilities
  and loopholes.
  
  
• Get inside Unified Communications and Service Oriented Architecture and find out what these buzz terms are really about.
  
  
• Discover how convergence demands a fresh look at your IT organization.

Build and sharpen your skills and knowledge at these two all-new programs from CCMI & Voice Report featuring industry veteran Gary Audin. You’ll get a rock-solid understanding of telecom basics and jump-start your understanding of the ins and outs of IP communications.