- Understand the new structure and players of the communications industry, and how new IP, cable and wireless technologies impact services and pricing.
- Master wide area network technologies like IP, frame relay, ATM and MPLS.
- Demystify routers and WAN networking, including TCP/IP protocols.
- Identify the issues around voice and data convergence — and how they contribute to service performance.

- Learn the key steps in planning a migration from legacy to converged networks.
- Understand signaling standards — H.323, SIP, MGCP and more.
- Take the covers off of IP performance issues like delay, loss and jitter.
- Get inside Unified Communications and Service Oriented Architecture and find out what these buzz terms are really about.