- Understand the new structure and players of the communications industry, and how new IP, cable and wireless technologies impact services and pricing.
- Learn the fundamentals of communications network and voice telephony.
- Find out all about PBXs, Centrex and Integrated Voice Response systems.
- Nail down the OSI 7-layer model — the basic foundation of data networks.
- Master Wide Area Network technologies like IP, frame relay, ATM and MPLS.
- Demystify routers and WAN networking, including TCP/IP protocols.
- Identify the issues around voice and data convergence — and how they impact service performance.



