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Kevin DiLallo & Laura McDonald

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Ten Developments for Enterprise Users to Watch in 2018

Posted by Kevin DiLallo & Laura McDonald

Mar 5, 2018 10:00:00 AM

As we move into 2018, there are a number of things we think our clients and other enterprise telecom/IT users should look forward to (or gird themselves for) this year.  Telecom and IT are always changing, but this year could be one for the record books. Here are ten developments that may impact enterprise customers (in no particular order):

1. Effect on enterprise customers of the acquisitions of Level 3 by CenturyLink and of XO by Verizon

Two major acquisitions closed in 2017 that will have ripple effects for enterprise users this year:  Verizon acquired XO Communications, and CenturyLink acquired Level 3.  Besides the removal of two competitors from the market – which reduces enterprise users’ choices and inevitably leads to higher prices – both corporate takeovers have less obvious impacts on the market and enterprise buyers.  On the flip side, as with many mergers, both Verizon and CenturyLink stand to save money – in Verizon’s case, an estimated $1.5 billion, and in CenturyLink’s case, some $975 million annually – due to efficiencies resulting from the consolidations.  That probably means layoffs, but it is unlikely to translate into lower rates or better service for enterprise users.   

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