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International Mobile Communications: 2013’s Trends and Best Practices

Posted by Samantha Schultheis

Nov 14, 2013 12:28:00 PM

A recent CCMI and Truphone survey found that midmarket and large enterprise companies are battling to control escalating international wireless roaming costs by employing multiple strategies, primarily by modifying employees’ mobile usage during international travel.  But this presents new unforeseen risks such as lost business and lower productivity due to inaccessibility. Within large enterprises alone, it was found that 55% either limit or prohibit wireless device usage internationally, vs. 40% in 2012.

The challenge? To find the perfect balance between cost, ease of use and the means to be accessible so users can get their jobs done while traveling abroad.  At 45%, cost ranks at the top of the list of challenges regarding international travel, followed by customer support (26%) and lost productivity (25%).

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Topics: BYOD, international roaming