When it comes to forecasting traffic, service level and trunk resources, Turbo Tables delivers concrete results.
Turbo Tables delivers the most accurate and reliable traffic and trunk forecasting resources available. Used by millions worldwide, Turbo Tables can provide results for:
- Traffic capacity of trunk/agent groups
- Grade of service of trunk/agent groups
- Traffic carried on a single trunk group
- Percentage of calls served in a given time
- Average Speed of Answer
- Number of agents/IVRs required
These functions are implemented by a series of complex mathematical formulae, so the speed of computation is nearly the same for 10 lines as it is for 1000.